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FAQs
WHAT TO BRING AND WHAT TO EXPECT AT YOUR FIRST APPOINTMENT
Your first appointment will consist of an initial evaluation/consultation with one of our physical therapists. During this time your therapist will assess your condition and decide on a program that best suits your needs. The therapist will also treat your condition at this first visit. You can expect the first visit to take 1 to 1-1/2 hours. You will need to bring the referral from your physician (if applicable) as well as your insurance card, for verification, if we are to bill your insurance for you.
HOW SHOULD I DRESS
Please wear comfortable shoes and non-binding clothing. The therapist may ask you to change into a gown, if so, the clinic will supply the gown.
YOUR RESPONSIBILITIES
Peak Performance Physical Therapy has a motto… “Getting you back to work and play… fast”. In order to accomplish this you and your therapist will need to work together. By scheduling and attending regular appointments this goal can be attained as quickly and as safely as possible.
24 HOUR CANCELLATION POLICY
We request that notification be given at least 24-hours in advance when an appointment must be cancelled or rescheduled. We realize that emergencies and scheduling conflicts arise and are sometimes unavoidable, however, advance notification allows us to fulfill other patient’s scheduling needs and keeps the clinic operating at its most efficient level. Due to our unique one-hour appointment scheduling system, missed appointments without notification are a significant inconvenience to the therapist, the clinic and other patients. The first time you cancel an appointment without 24 hour notice we reserve the right to schedule only one appointment at a time. After a second missed appointment without the required notice, we reserve the right to place you on a same day schedule, meaning no advance appointments will be scheduled.
INSURANCE PAYMENT & PARTICIPATION
Our providers participate in the majority of regional health plan networks, allowing you the benefit of in-network reimbursement rates. After obtaining a copy of your insurance card, we will make every attempt to verify your current insurance coverage. Information we are requesting includes effective dates, deductibles, co-payments and co-insurance amounts. Each patient is given a verification card outlining the coverage quoted.
Verification of benefits is NOT a guarantee of payment.
Any changes in policies, coverage, usage, etc., could alter reimbursement rates and benefits. Co-payments and deductibles are part of your contractual agreement with your insurance company and it is our responsibility as participating providers, through our contractual agreement as well, to collect those fees. These amounts will be collected at each visit. If the insurance company should reimburse more than the verified amount, we will reimburse you immediately upon overpayment.
REFERRALS, AUTHORIZATIONS & REQUIREMENTS
You can use any prescription from any health care professional. We strongly believe physical therapy needs in Central Oregon will be best served by Peak Performance Physical Therapy for most issues. Regardless of the physician, you can be assured communication will be coordinated from detailed, written plans and telephone communication. If we deal with an issue that another provider can better service we will not hesitate to refer your care with your permission.
Most insurance companies require a referral from your physician. Contact your physician to see if physical therapy may be right for you. Also, some insurance companies require prior authorization for physical therapy. You can contact Peak Performance Physical Therapy and we will gladly call your insurance company to obtain the necessary requirements or you may call them yourself.